K&M Cleaning Services Ltd
Privacy Policy
Privacy Policy
K&M Cleaning Services Ltd
K&M Cleaning Services Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you contact us, use our services, submit booking forms, or interact with our website, social media, or communications.
By using our services or submitting your information, you agree to the terms outlined within this Privacy Policy.
1. Who We Are
K&M Cleaning Services Ltd
Unit 4, Bloom Farm
Livingston Village
EH54 7AF
📧 [email protected]
📞 01506 376969
2. Information We Collect
We may collect and process the following information:
Full name
Address and postcode
Telephone number
Email address
Property details
Booking information
Photos/videos submitted by clients
Payment information
Communication records
Website or form submission data
Where relevant, we may also collect information relating to:
Property condition
Access arrangements
Hazards or specialist cleaning requirements
3. How We Use Your Information
We use your information to:
Provide quotations and cleaning services
Arrange bookings and appointments
Communicate regarding your enquiry or booking
Process payments
Maintain internal business records
Improve our services and customer experience
Respond to complaints or queries
Meet legal and insurance obligations
Where consent has been provided, we may also use your information to:
Send promotional offers
Send marketing updates
Share service announcements
You can opt out of marketing communications at any time.
4. Photos & Videos
Photos and videos may be collected:
Before, during, or after works
For quotation purposes
For quality control
For insurance or damage records
For staff training
With consent, images may also be used for:
Social media
Website content
Marketing materials
We will never intentionally share sensitive personal information publicly.
Clients may request exclusion from marketing use by contacting:
5. How We Store Your Information
Your information is stored securely using appropriate administrative, technical, and physical safeguards.
We take reasonable steps to protect personal data from:
Loss
Misuse
Unauthorised access
Disclosure or alteration
Information is retained only for as long as necessary for business, legal, tax, insurance, or regulatory purposes.
6. Sharing Your Information
We do not sell your personal information.
Your information may be shared where necessary with:
Payment providers
Software providers
Accountants
Insurers
Legal or regulatory authorities where required by law
All third parties are expected to process your information securely and lawfully.
7. Cookies & Website Data
Our website and booking forms may use cookies or tracking technologies to:
Improve website functionality
Monitor website performance
Understand user interaction
Improve customer experience
You may disable cookies within your browser settings if preferred.
8. Your Rights
Under UK GDPR and data protection laws, you have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your data where applicable
Withdraw marketing consent
Object to certain processing activities
Lodge a complaint with the Information Commissioner’s Office (ICO)
Requests relating to your data should be sent to:
9. Third-Party Links
Our website, forms, or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
10. Changes To This Policy
K&M Cleaning Services Ltd reserves the right to update or amend this Privacy Policy at any time.
Updated versions will be published on our website or booking systems where applicable.
11. Contact Information
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
K&M Cleaning Services Ltd
📧 [email protected]
📞 01506 376969
Kerryann Martin
Managing Director
K&M Cleaning Services Ltd