K&M Cleaning Services Ltd T&Cs

REGULAR CLEANING 

Our service cost is priced based on an estimate and we will monitor this over the first few visits to ensure what is required is manageable within this time. If we have to amend this we will discuss this with you and make an agreement that suits us both. K&M Cleaning Services Ltd will supply all cleaning products and equipment however we do ask if possible to use your own vacuum to prevent cross contamination. We do have our own Vacuum if needed.

We charge per hour and will do what we can within this time.

We cannot commit to specific time of arrival due to the unpredicted traffic, cancelation of appointments and unforeseen  circumstances etc however we do try to keep our timings as frequent as possible keeping within the agreed slot (AM, PM or As discussed) unless its been agreed a flexible arrangement. 

We like to provide the same regular cleaner to our customers however that is not always possible due to some of the team moving on, being off sick, having holidays etc. We will automatically send a replacement cleaner in these cases unless otherwise discussed. Please email -[email protected] to state your alternative preference.

PAYMENT 

All  balances for cleaning services due to be carried out should  be made payable in advance by bank transfer  . Payments can be made weekly, fortnightly or monthly, prior agreement must be made with K&M Cleaning Services Ltd. We advise that a standing order or DD is set up for payments. Any late or non-payments may  result in your appointment  being  cancelled with the full appointment fee still being due.

COMPANY HOLIDAYS 

K&M Cleaning Services Ltd may close for Christmas, New year or other periods through the year however if this is the case you will be notified 4 weeks prior to closure.

CLAIMS 

If the client has a complaint regarding the level of service provided during a clean, they must make the business aware of this via email to [email protected] on the same day as the clean.  The client must still pay any cleaning invoice, as the businesses preferred method of resolution is to resolve  issues by completing additional work.  Please ensure to evidence the complaint with photos/ videos. 

If the client has a complaint in relation to damage to their property, the client should request a Damage Form from our management team within 24 hours of the clean being completed and this  should be completed and sent to the email address noted above straight away.

We will not cover damage costs/replacement of items that were already damaged/faulty/worn and aged.  We will not cover damage costs/replacement of items whereby the damage was caused by a product/ process or equipment recommended by the client.  

PHOTO & VIDEO POLICY 

Photos and videos are used at K&M Cleaning Services Ltd for a number of reasons.  This policy outlines these reasons and the relevant procedure to opt out.  Certain images and videos are captured and used for internal purposes to document works completed, arrival times, quality checks and more.  We also use images and videos for external use on our social media, website and other advertising methods such as leaflets/flyers.  Any images or videos used for external purposes will not contain any personal information or sensitive information, such as names, family photos, business documents etc. The client can opt out of any external use of photos and videos by emailing [email protected]

NOTICE POLICY

If the client is using our services for regular cleaning sessions (this does not include ad hoc cleans), and wishes to cease using our services, we require notice of two cleans.  If the client informs us of this during a clean, the notice will not include the current cleaning session and should be two full cleaning sessions.  If the client does not wish for the notice cleans to take place, the client must pay the equivalent value of the cleans.  

CANCELLATION 

Customers may cancel a cleaning visit/s by giving at least 72 hours advance notice. Customers may terminate the whole service by giving 2 cleaning visits prior notice via email, specifying the last cleaning date. The customer agrees to pay the full price of the cleaning visit if the customer cancels or changes the date/time less than 72 hours prior to the scheduled appointment. The Customer agrees to pay the full price of the cleaning visit in the event of a lockout caused by our cleaners being turned away; no one to let them in; or problem with the customer's keys. If keys are provided, they must open the lock without any special efforts or skills.The  Customer agrees to pay the full price of 2 cleaning visits in case of a termination of the service if the customer has given less than 14 days advance notice. Customers have the right to terminate the service without giving 2 cleaning visits advance notice but by giving 72 hours advance notice before or immediately after the first cleaning visit only. 

PRIVACY

Our cleaning team are valued members of our team and do like to be left to complete the cleaning needs , Please allow the cleaner space to carry out the tasks. If at the end of the clean you would like to inspect , that's no problem at all however please do not follow the cleaner around during the process as this can distract them and make them feel uncomfortable.

USE OF PHOTOGRAPHY

Please note that from time to time we will take before and after photos of work we have completed in your home. These photographs will be used on various social media platforms to promote K&M Cleaning Services Ltd. We would like to assure you that no personal identifying information will be used. No family photos, custom decoration, etc.

If you would like to opt out for any reason please do not hesitate to contact us at: [email protected]

APPENDIX 

By ordering K&M Cleaning Services Ltd’ service by telephone, email, or K&M Cleaning Services Ltd’ Facebook page the customer agrees to be bound by K&M Cleaning Services Ltd’ terms and conditions. 

The relevant United Kingdom law shall govern these terms and conditions, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. 

K&M Cleaning Services Ltd reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.

Yours Sincerely

Kerryann Martin

Managing Director

K&M Cleaning Services Ltd