End Of Tenancy T&Cs
1. Service Scope
K&M Cleaning Services Ltd provides End Of Tenancy Cleaning services based on the information, photos, and requirements provided by the client at the time of booking.
Clients may choose either:
A Full End Of Tenancy Clean
or
A Custom Cleaning Service selecting specific tasks/areas only.
Only the tasks selected, quoted for, or agreed in writing will be included within the service.
Quotes are based on the condition of the property as described by the client. If the condition upon arrival differs significantly from the information or photos provided, additional charges may apply. Any additional work and charges will always be discussed before proceeding.
If all requested tasks cannot be completed within the allocated booking time due to the condition of the property, excessive clutter, or additional unforeseen work, we will discuss the following options with you:
Extending the clean at an additional cost (subject to availability)
Returning on another date to complete outstanding work
Prioritising key areas/tasks within the booked timeframe
If all requested work is completed before the allocated booking time has been used, clients may request additional cleaning tasks to utilise the remaining time.
As the team and booking slot have been specifically reserved for your appointment, the full agreed booking fee remains payable regardless of whether the full allocated time is used.
2. Property Condition & Access
The property should ideally be emptied prior to the clean unless otherwise agreed.
If the property remains partially furnished, cluttered, or contains excessive waste/debris not disclosed at the time of booking, additional charges may apply.
The client must ensure:
Safe and suitable access to the property
Running water and electricity are available
The property is safe for our team to work within
If access is not available at the agreed time, or utilities are unavailable without prior agreement, the full booking fee may still apply.
Where keys are provided, they must operate the locks correctly without requiring specialist instruction or force.
3. Payment Terms
Payment is required in full at the time of booking unless otherwise agreed in writing.
Bookings are not confirmed until payment has been received.
Any additional work requested on the day which falls outside the original quotation will be charged separately and agreed prior to continuation.
Failure to make payment may result in cancellation of the booking.
4. Cancellations & Amendments
A minimum of 72 hours’ notice is required to cancel or amend a booking.
Cancellations made within 72 hours of the scheduled appointment may incur a charge of up to 100% of the booking fee.
If our team is unable to gain access to the property at the agreed appointment time due to incorrect arrangements, missing keys, or denied access, the full booking fee may still apply.
5. Claims, Re-Cleans & Complaints
Any concerns regarding the standard of cleaning must be reported by email to:
within 24 hours of completion of the clean.
Supporting photos/videos must be provided where possible.
Our preferred resolution is to return and rectify any genuine issues relating to the agreed cleaning tasks where reasonably possible.
Please note:
Only areas/tasks included within the agreed quotation will be covered
General wear and tear, staining, damage, deterioration, or permanent marking cannot be restored through cleaning
The original invoice remains payable in full during any review process
For damage claims:
A Damage Report Form must be requested within 24 hours
The form must be completed and returned promptly with supporting evidence
K&M Cleaning Services Ltd is not liable for:
Pre-existing damage
Fair wear and tear
Faulty fixtures/fittings
Poorly installed items
Damage resulting from undisclosed property issues
Permanent staining, limescale, mould damage, or deterioration
6. Photos & Videos
K&M Cleaning Services Ltd may take photos and videos before, during, and after the clean for:
Record keeping
Quality control
Staff training
Quotation verification
Images may also be used for marketing purposes including social media, website content, and promotional materials.
No personal or sensitive information will be shared.
Clients wishing to opt out of external marketing use should contact:
7. Liability
While every care is taken when carrying out our services, K&M Cleaning Services Ltd shall not be held liable for:
Existing damage
Wear and tear
Damage caused by faulty fixtures or fittings
Previously weakened surfaces/materials
Results limited by the condition or age of the property
8. Agreement
By booking services via telephone, email, website, social media, or online booking form, you agree to be bound by these Terms & Conditions.
These Terms & Conditions are governed by the laws of Scotland, and any disputes shall be subject to the jurisdiction of the Scottish courts.
K&M Cleaning Services Ltd reserves the right to amend these Terms & Conditions at any time.
Yours sincerely,
Kerryann Martin
Managing Director
K&M Cleaning Services Ltd